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Terms & Conditions

What happens after your order is placed online:

Allow for 24-48 hours for your order to process and for The Furniture Depots to contact you with a delivery date.
Online transactions are not available for same day pickup.
All online orders require cardholder to be present with valid government issued identification and credit card used in transaction.
Any damages must be reported to the driver at time of delivery, if not reported before driver leaves, we are not responsible.
All picked up merchandise from our 101 E. Venango St. warehouse can only be exchanged within 24 hours and must be in original package un-opened.
Feel free to e-mail if you have any questions or call us at 123-456-789


Welcome to The Site (the “Site”) is provided by The Furniture Depots as a service to our loyal customers. The following basic rules (the “Terms of Use”) govern your use of the Site. Your use of the Site constitutes your unconditional agreement to be bound by the Terms of Use. The Furniture Depots reserves the right, at its discretion, to change, modify, add or remove portions of the Terms of Use at any time and without notice to you by posting such changes to this page. The Furniture Depots recommends you review the Terms of Use whenever you use the Site. Your continued use of the Site following the posting of these changes to the Terms of Use will constitute your acceptance of those changes. The Furniture Depots may disclose or alter any aspect of the Site, remove content from the Site, restrict the time the Site is available or restrict the amount of use permitted at The Furniture Depots sole discretion and without prior notice or liability to you. You agree that The Furniture Depots may, in its sole discretion, immediately suspend and or terminate your access to the Site without any liability to you or any third party. The Terms of Use were last updated on August 9, 2017.


By accepting the Terms of Use through use of the Site, you certify that you are 18 years of age or older. If you are under the age of 18 but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by the Terms of Use. It is not The Furniture Depots’ policy to knowingly collect personal information of children under the age of 13 without prior parental or legal guardian consent. Children under the age of 13 may not use the Site other than for browsing, and parents or legal guardians may not agree to the Terms of Use on their behalf. Suppose you are a parent or legal guardian and agree to the Terms of Use for the benefit of a child between the ages of 13 and 18. In that case, you agree to be fully responsible for such child’s use of the Site, including any financial charges and/or legal liability that may be incurred. If you do not agree to (or cannot comply with) any of the Terms of Use, do not use the Site. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips, and written and other materials that are part of the Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except for personal use as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on the Site is the property of The Furniture Depots or its suppliers and/or manufacturers and is protected by U.S. and international copyright laws. The Contents and software on the Site may be used only as a shopping resource. Any other use of the Contents on the Site is strictly prohibited, including the reproduction, modification, distribution, transmission, republication, display, or performance.


The Furniture Depots may allow users to place Orders (as defined below) for products and/or services via the Site. The term “Order” or “Orders” shall mean any order placed by you for products and/or services via the Site that is accepted by The Furniture Depots. In the event that you place an Order to purchase products and/or services from the Site, you are subject to the additional terms of this section. Upon placing an Order, you shall pay to The Furniture Depots the purchase price as set forth in the shopping cart. In an effort to minimize unauthorized transactions and otherwise fraudulent actions, The Furniture Depots may require additional verifications or information before accepting your Order. The Furniture Depots or its third-party subsidiaries or affiliates may utilize the services of certain third-party payment processors to process payments of credit cards and other accepted methods of payment. Your purchase is subject to any additional terms and conditions imposed by such third-party payment processors. The purchase price and any applicable fees or taxes shall be applied to your chosen method of payment upon submission of your Order. Prices and availability of products are subject to change without notice. Errors will be corrected where discovered, and The Furniture Depots reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an Order has been submitted, whether or not the Order has been confirmed and your payment method has been accepted and charged. In the event your payment method has been accepted and charged, The Furniture Depots will issue you the appropriate credit within a commercially reasonable time after your Order has been cancelled.

You hereby represent and warrant to The Furniture Depots that you are an authorized signatory of the credit, debit card or other method of payment that you provide to The Furniture Depots or its third-party payment processor to pay the purchase price and any applicable fees or taxes related to your purchases of products and/or services via the Site. In the event you purchase a product that must be delivered to you, such products will be shipped by The Furniture Depots and/or its third-party contractors within a commercially reasonable time after processing of your Order. Delivery time may vary depending on the delivery method selected and product availability. The Furniture Depots does not guarantee delivery at any certain time and is not responsible for delivery delays.


Although The Furniture Depots strives to provide accurate pricing information on its Site, pricing or typographical errors may occur. The Furniture Depots cannot confirm the price of an item until after your order is made. In the event that an item is listed at an incorrect price due to an error in pricing, The Furniture Depots shall have the right, at its sole discretion, to refuse or cancel any Orders placed for that item. In the event that an item is mispriced, The Furniture Depots may, at its sole discretion, either contact you for instructions or cancel your Order and notify you of such cancellation. The Furniture Depots attempts to be accurate in its product descriptions; however, The Furniture Depots does not warrant that product descriptions, product images, product pictures or other Content of the Site is accurate, complete, reliable, current, or error-free. If you find a product is not as described, your sole remedy is as set forth in the Return/ Exchange Policy section of the Terms of Use.


For certain aspects of the Site, you may be asked to register an account. In the event you agree to register an account, you will receive a username and password upon providing registration information and successfully completing the registration process. You are responsible for maintaining the confidentiality of your username and password and are fully responsible for all activities that occur under your username and password. You agree to immediately notify The Furniture Depots in the event (a) your registration information changes or (b) you learn of or have reason to suspect any unauthorized use of your account or any other breach of security. You also agree that you will provide truthful and accurate information during the registration process. Providing any untruthful or inaccurate information constitutes a breach of the Terms of Use. The Furniture Depots may refuse to grant a particular username to you for any reason, including, without limitation, if The Furniture Depots determines that such username (i) impersonates someone else, (ii) is protected by trademark or other proprietary right law or (iii) is vulgar or otherwise offensive.


Products displayed on the Site are available in The Furniture Depots stores. In some cases, products and merchandise displayed for sale on the Site may not be available at certain The Furniture Depots stores. The prices displayed on the Site are quoted in U.S. Dollars and are valid and effective only in the United States. In the event of a price discrepancy between the product price on the Site and the in-store price, the in-store purchase price will take precedent.


The Furniture Depots has made significant efforts to accurately display the colors of our products that appear on the Site. However, as the actual colors you see will depend on the specifications of your monitor, The Furniture Depots cannot guarantee that your monitor’s display of any color will be accurate.


You agree to defend, indemnify and hold harmless The Furniture Depots and its subsidiaries and affiliates from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site or any breach by you of the Terms of Use. The Terms of Use are effective unless and until terminated by either you or The Furniture Depots. You may terminate the Terms of Use at any time, provided that you discontinue any further use of the Site. The Furniture Depots may also terminate the Terms of Use at any time and without notice, and may deny you access to the Site, if in The Furniture Depots' sole discretion you fail to comply with any term or provision of the Terms of Use.


You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mailbombing” or “crashing:” (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. The Furniture Depots will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any activity being conducted on the Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search the Site other than those search engines and search agents that are generally available third-party web browsers (e.g., Netscape Navigator or Microsoft Explorer).


The Site is provided by The Furniture Depots on an “as is” and “as available” basis. The Furniture Depots makes no representations or warranties of any kind, express or implied, as to the operation of the Site or the information, content, materials, or products included on the Site. To the full extent permissible by applicable law, The Furniture Depots disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Without limiting the foregoing, The Furniture Depots disclaims any and all warranties, express or implied, for any merchandise offered on the Site. You acknowledge, by your use of the Site, that your use of the Site is at your sole risk. This disclaimer does not apply to any product warranty offered by the manufacturer of the item. This disclaimer constitutes an essential part of the Terms of Use. Some states do not allow limitations on how long an implied warranty lasts, so the foregoing limitations may not apply to you.


This Site may provide, or third parties may provide, hypertext links to other sites or resources on the internet. Any references on the Site to any names, marks, products or services of third parties, or hypertext links to third-party sites or information are provided solely as a convenience to you and do not in any way constitute or imply The Furniture Depots' endorsement, sponsorship or recommendation of the third party, its information, products or services. The Furniture Depots is not responsible for the practices or policies of such third parties, nor the content of any third-party sites, and does not make any representations regarding third-party products or services, or the content or accuracy of any material on such third-party sites. If you decide to link to any such third-party sites, you do so entirely at your own risk. You further acknowledge and agree that The Furniture Depots shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any such content, goods or services available on or through any such site or resource.


Product information (including pictures of products on the Site) accessed through the Site is obtained from claims made by the product’s manufacturer. Please note that, on occasion, manufacturers may alter their labels so actual product packaging and materials may contain different information than that shown on the Site, thus The Furniture Depots cannot guarantee or ensure the accuracy, completeness or timeliness of any product information. Furthermore, pictures of certain products or merchandise on the Site may contain accessories or other items that are not sold by The Furniture Depots. The Furniture Depots recommends that you do not solely rely on the information and/or pictures presented and that you always read labels, warnings, and directions before purchasing and/or using a product. For additional information about a product, please contact the manufacturer. The Furniture Depots assumes no liability for inaccuracies or misstatements about products. Any customer reviews are provided for informational purposes only.


Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by The Furniture Depots, one of its subsidiaries or affiliates or by third parties who have licensed their materials to The Furniture Depots and are protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on the Site is the exclusive property of The Furniture Depots and is also protected by U.S. and international copyright laws. The Furniture Depts and its suppliers expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on the Site. Access to the Site does not confer and shall not be considered as conferring upon anyone any license under any of The Furniture Depots or any third party’s intellectual property rights. The Furniture Depots names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of The Furniture Depots. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on the Site. Access to the Site does not authorize anyone to use any name, logo or mark in any manner. All of the photographs, text, and other content on this site are the exclusive property of The Furniture Depots and are protected by United States & International copyright laws. All rights are reserved. Except as provided in our Terms of Use, downloading, copying, and/or the distribution of any the images or other content from this site, in whole or in part, without the written consent of The Furniture Depots is strictly prohibited. Violators will be pursued.


Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall The Furniture Depots or any of its subsidiaries, affiliates, employees, directors, officers, agents, vendors, manufacturers or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Site, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorized representative of The Furniture Depots has been advised of or should have known of the possibility of such damages. In no event will The Furniture Depots be liable for any damages in excess of the fees paid by you in connection with your use of the Site during the six (6) month period preceding the date on which the claim arose.


The Terms of Use represent the complete agreement between the parties and supersede all prior agreements and representations between the parties. Headings used in the Terms of Use are for reference purposes only and in no way define or limit the scope of the section. If any provision of the Terms of Use is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of the Terms of Use shall remain in full force and effect. The failure of The Furniture Depots to act with respect to a breach of the Terms of Use by you or others does not constitute a waiver and shall not limit The Furniture Depots' rights with respect to such breach or any subsequent breaches. The Terms of Use shall be governed by and construed under Minnesota law without regard to conflicts of law provisions.



Standard Return Policy

If for any reason, you are not satisfied with your purchase, we will gladly accept your return request on most brands within 30 days of receiving your item(s). If you return an item that is offered with free shipping, the original outbound shipping costs will be deducted from your refund and the return shipping is the responsibility of the customer. In addition, a restocking fee* will be applicable to items being returned.

Non-returnable items

Assembled and/or Modified items
Custom made or special order items (Example: fabric changes)
Opened bedding materials
Items without original packaging
Open package

In the rare case that your item(s) unfortunately arrive damaged or defective, replacements are usually offered at no charge. Simply note any damage upon delivery and contact us immediately. Should you choose not to pursue replacements the damaged or defective products can be returned for credit to the delivery driver before they leave.

All cancellation requests are forwarded directly to the manufacturer. Cancellation requests are not accepted on items that have shipped or been prepared for shipping. A refusal of the item at delivery will be considered a Return and credit will be issued back to your original payment method minus restocking fee and round-trip shipping charges. Please note that all items are shipped directly from the manufacturer’s warehouse and if we do not have tracking at the time you request cancellation, this does not mean your order has not shipped. You will have 5 business days to respond to the carrier or contact us to reschedule delivery (some fees may apply). After this timeframe has elapsed and no delivery has been scheduled the order will be returned and refunded under our Standard Return Policy.

*Restocking Fees Are 20 – 25%

Receiving your Product

Tracking details confirming how your order will be delivered will be emailed to you once your product ships out. These tracking details allow you to see which carrier will be delivering your item and will confirm the type of delivery it will be.

USPS, UPS, FedEx Ground Shipments

For all ground shipments you will be able to track your package online on the carriers website. This information will allow you to see an “estimated delivery date” which will give you the opportunity to be at home when the package is delivered. If you are not able to be at home the carrier does have the ability to leave the package at the front door if they deem it safe.

Truck Freight / White Glove Shipments

If you see that your order has shipped with a Truck Freight or White Glove Carrier please be sure to inspect both the packaging and product upon delivery. If the packaging or product is damaged in any way please be sure to note the damage on the delivery documents.

What if My Order Arrives Damaged or Defective

Our ultimate goal is to ensure you are fully satisfied with your order. Although it is rare for items to arrive damaged, we understand that it does occur on occasion. In the unlikely event that your order arrives damaged, we will make every effort to help you obtain the necessary replacements as quickly as possible and at no extra cost to you.

In delivery, please ensure you fully inspect all packages. Should there be clear damage to both the packaging/product, please note this damage on the carrier’s paperwork (packaging and product damage must be noted) and refuse delivery of the damaged cartons.

Should you notice any damage to the packaging (no matter how minor), please take a moment to open the packaging and inspect the product. In the event the product is also damaged, please note this damage on the carrier’s paperwork (packaging and product damage must be noted) and refuse delivery of the damaged cartons. Naturally, should the item be in good condition, please accept delivery as normal.

Should you notice any damage to the packaging and the carrier will not allow you to open and inspect the product, please note the packaging damage on the carrier’s paperwork and accept the item. Upon inspection, if the product is also damaged, please contact us before the carrier leaves your home.

For truck freight (back of truck, LTL) or White Glove deliveries, noting damage is essential. It is the customer’s responsibility to note any discrepancies to their order upon receipt. It is this notation that will allow us to provide the proper free replacements to you. Below is a sample of the correct way to sign for damage for our two larger truck freight carriers.

Any damage or defective issues can be dealt with by logging into “My Account” or contacting our customer care team at 1-866-740-9830 to file a replacement request.

When dealing with a damage/defect issue; photos are required. These will assist us when dealing with the manufacturer/carrier and ensure replacements are sent out as quickly as possible.

In some cases you will be asked to identify the damaged parts by referencing the part number and description in the assembly instructions. All replacement requests are submitted directly to the manufacturer and depending on the severity of the damage they will determine if parts can correct the issue or if a new unit will need to be shipped out.

Should you choose not to pursue replacements the damaged or defective products can be returned for credit as outlined in our Standard Return Policy.

Returning An Item or Order

Please contact us within 24 Hours of receipt of the item by logging into “My Account” to file a return request. An RMA Number (Return Merchandise Authorization) will be provided from the manufacturer and a return address and full return instructions will be provided will allow you to pick a suitable carrier and return the item back to the manufacturer. This process usually takes approximately 5-7 business days. Returned items without an RMA number will generally be refused by the return warehouse and credit will not be processed.

All items must be returned in their original packaging, unassembled, and unopened. We are unable to offer returns on modified or assembled items as the manufacturer will deem these “used”. Once you provide us with the return tracking number we will track your return to confirm its arrival back to the manufacturer. A refund will be credited to you once the manufacturer has received, inspected and confirmed undamaged.

If you prefer not to receive replacements and we have determined that the damage that resulted was carrier related and the damage was noted upon receipt you can request a full refund. This process will take a little longer as we will need to retrieve the delivery documents to confirm it was correctly notated.

You can expect to receive your refund within four weeks of shipping the product back to the manufacturer. In most cases, the refund will be issued sooner. The four week timeframe includes shipping time (5-14 business days), product inspection (3-5 business days), and refund processing back to your payment method (3-5 business days).

How To Request Replacement

1. Submit your replacement request within 10 days of receiving your order by logging into My Account.
2. Complete the request form in detail and follow any manufacturer special notes that are listed on the top of the request form. **
3. Once the request has been submitted, you can expect to receive an email from our Replacements team within 5-7 business days.

If you decide not to pursue replacements, your order can still be returned as outlined in our Standard Return Policy.

For orders shipped White Glove or Truck Freight

It is very important that the actual customer who placed the order be present to inspect the item and sign the delivery document. We understand that some deliveries may be rush but please ensure to take the time to thoroughly inspect the item and packaging prior to signing the delivery document.
It is the customer’s responsibility to notate all and any problems with the order at time of delivery. If the issues with the delivery are not properly noted on the shipping document, Cymax Stores may not be able to dispute this with the carrier or manufacturer on your behalf and offer a satisfactory solution.

Follow the below steps to ensure that your order is properly signed for,

1. Inspect the product while the driver is on site and notate any problems or exceptions with the order on the delivery documents provided. Even if the package appears only slightly damaged, write “Package Damaged” when you sign for delivery. This is very important.
2. Inspect all item pieces before assembling the product and report any problems to Cymax Stores immediately.
3. We understand that some deliveries may be rush but please ensure to take the time to thoroughly inspect the item and packaging prior to signing the delivery document.

Changing An Item or Order

Due to our commitment to process orders quickly, there is a limited period of time in which your order can be cancelled. We are only able to accept cancellation requests via My Account or phone. Please follow the directions below to submit a cancellation request. Most requests are reviewed and responded to within 2-3 business days.

Connect with us on My Account using the password provided by email when your order was placed. With My Account, you may request a cancellation online or check the tracking information.

Please Note:
1. Your cancellation request will be sent to the manufacturer directly to confirm the order can be cancelled and that it has not been prepared for shipping. You will receive an email from us confirming if your cancellation request has been approved or declined.
2. All cancellations are confirmed in writing: If you have not received an email confirmation, your order has not been cancelled. We are unable to cancel an order once it has shipped or if it has been prepared for shipping by the manufacturer.

If we are unable to cancel your order as requested, you will receive a notification in writing explaining that your order was too late to cancel. If this should happen and you do not wish to receive your product, you may return it under our Standard Return Policy. Please review this policy before refusing the product at delivery.

If your order has successfully been cancelled, we will initiate a refund. The processing time frame for the refund to appear to your original method of payment is 7-10 business days from the date of the confirmation email. This time frame allows most financial providers sufficient processing time.

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